Job Type: Full-Time
Compensation: $4–$6 USD/hour (depending on experience) + 13th Month Pay
Schedule: Monday–Friday, 7:30 AM–5:00 PM (USA – Central Time), with a 30-minute unpaid daily break
- Manila, PH Time: Monday–Friday, 8:30 PM–6:00 AM
About the Role
We’re seeking an organized, dependable Virtual Administrative Assistant with insurance verification experience to support a U.S. healthcare team. You’ll help keep administrative tasks moving, support patient communications, and verify insurance benefits through online portals.
If you enjoy working independently, keeping details accurate, and following tasks through to completion, we’d love to hear from you.
What You’ll Do
- Text and email patient statements, and send appointment request texts to help patients get scheduled.
- Email medical records requests.
- Complete and track pending administrative items in the clinic’s task management system.
- Verify new patient insurance benefits using insurance portals only.
- Assist with provider claim issues involving missing diagnoses, codes, patient demographics, or other information needed to resolve claims.
- Handle additional billing-related administrative tasks as needed.
An outside billing company handles actual billing. You’ll provide administrative and insurance-related support, without performing billing yourself.
What We’re Looking For
- Previous experience verifying insurance benefits is required.
- Strong English communication skills, including clear, professional texts and emails.
- Strong administrative skills, organization, and attention to detail.
- Ability to prioritize and complete pending tasks independently.
- Comfort using insurance portals, task management systems, and online platforms.
- Care and professionalism when handling confidential patient information.
- Availability to work the listed schedule.
Why Join Us
- Work from home in the Philippines.
- Earn $4–$6 USD/hour based on experience, plus 13th Month Pay.
- Grow your experience in U.S. healthcare administration and insurance support.
- Help patients and the team stay organized and informed.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to put your insurance verification experience and administrative skills to work? Apply today and tell us about your relevant experience. We look forward to hearing from you!