Job Type: Part-Time (34 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: USA – Mountain Time
- Monday–Thursday: 9:00 AM–5:00 PM (30-minute lunch break)
- Friday: 10:00 AM–2:00 PM
(Manila, PH Time: Monday–Thursday: 11:00 PM–7:00 AM/Saturday: 12:00 AM–4:00 AM)
About the Role
We’re seeking a friendly, organized Virtual Assistant to support a busy chiropractic office. This patient-facing role combines front desk support, patient communication, account assistance, and recurring administrative tasks.
What You’ll Do
Patient Communication & Scheduling
- Answer incoming calls and assist patients professionally.
- Schedule and reschedule patient appointments.
- Make appointment reminder and confirmation calls.
- Monitor voicemails and return calls promptly.
- Respond to patient text messages and emails.
- Send new patient forms and general information.
- Provide friendly and helpful front desk support.
Accounts & Administrative Support
- Review and clean up patient ledgers.
- Build care plans and assist with patient accounts.
- Monitor declined payments and follow up with patients.
- Request updated card details or expiration dates when needed.
- Track practice statistics and performance metrics.
- Maintain accurate information and trackers in Google Docs.
- Complete recurring administrative tasks and provide additional support as needed.
Social Media Support
- Assist with light social media posting.
- Monitor social media activity and messages.
- Respond to direct messages professionally and promptly.
What We’re Looking For
- Excellent spoken and written English.
- A warm, confident, and professional phone presence.
- Strong customer service and administrative skills.
- Organized, dependable, and attentive to detail.
- Comfortable discussing payment matters professionally and respectfully.
- Able to balance patient communication with back-office responsibilities.
- Tech-savvy and comfortable learning multiple online platforms.
- Experience in healthcare, chiropractic, front desk support, or patient accounts is preferred.
- Familiarity with Aloha, ChiroTouch, Cash Practice, or Google Docs is a plus.
Why Join Us
- Work remotely from the Philippines.
- Build valuable experience in chiropractic and patient support.
- Join a collaborative team that values excellent service.
- Take on a varied role with opportunities to learn and grow.
- Receive 13th Month Pay in addition to your hourly compensation.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
If you’re a dependable communicator who enjoys helping patients, staying organized, and making a positive difference from behind the scenes, we’d love to hear from you. Apply today and take the next step in your remote healthcare career!