Job Type: Full-Time (31 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: (USA – Mountain Time)
- Monday: 8:00 AM – 4:30 PM (30-minute unpaid lunch)
- Tuesday, Wednesday, and Thursday: 1:00 PM – 6:00 PM
- Friday: 8:00 AM – 4:30 PM (30-minute unpaid lunch – Friday’s schedule to be confirmed)
(Manila, PH Time: Tuesday & Saturday: 10:00 PM – 6:30 AM / Wednesday – Friday: 3:00 AM – 8:00 AM)
About the Role
We’re looking for a friendly and dependable Virtual Assistant to provide administrative and patient support for a busy healthcare practice. This role is ideal for someone who enjoys helping patients, thrives in a fast-paced environment, and has excellent communication skills.
What You’ll Do
- Answer inbound phone calls and assist patients professionally.
- Transfer calls to the appropriate team members.
- Patient reactivation outreach: Contact inactive patients to help schedule appointments.
- Send birthday greetings and appointment reminders via text.
- Verify patient insurance benefits. (training will be provided)
- Maintain accurate patient information and documentation.
- Support daily administrative tasks as needed.
What We’re Looking For
- Experience in customer service and administration.
- Prior insurance verification experience is a plus, but training will be provided.
- Excellent phone communication and interpersonal skills.
- Organized, dependable, and detail-oriented.
- Comfortable learning new systems and processes.
- Professional, friendly, and patient-focused attitude.
Why Join Us
- Work from home with a supportive and collaborative team.
- Gain valuable experience in the healthcare industry.
- Receive training and opportunities to grow your skills.
- Enjoy a stable, long-term remote position.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
If you’re a reliable communicator who enjoys helping people and wants to build a rewarding career from home, we’d love to hear from you. Apply today and become part of a team that values your skills, supports your growth, and makes a difference every day!