Job Type: Full-Time (40 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: (USA – Pacific Standard Time)
- Monday, Wednesday & Thursday: 5:30 AM – 10:30 AM & 11:30 AM – 3:30 PM
- Tuesday & Friday: 5:30 AM – 12:00 PM
(Manila, PH Time: Monday: 8:30 PM – 1:30 AM / Tuesday: 2:30 AM – 6:30 AM | Tuesday: 8:30 PM – 3:00 AM | Wednesday: 8:30 PM – 1:30 AM / Thursday: 2:30 AM – 6:30 AM | Thursday: 8:30 PM – 1:30 AM / Friday: 2:30 AM – 6:30 AM | Friday: 8:30 PM – 3:00 AM)
About the Role
We’re looking for a friendly, organized, and professional Virtual Assistant to support a busy healthcare clinic remotely. This role focuses on patient communication, scheduling, lead follow-up, and administrative support. You’ll be an important part of creating a smooth and welcoming experience for patients.
What You’ll Do
- Answer incoming phone calls professionally and warmly.
- Schedule and reschedule patient appointments.
- Respond to patient text messages, emails, and online inquiries.
- Manage patient communications through GoHighLevel (GHL).
- Use Sked for text messaging.
- Confirm new patient appointments.
- Ensure new patients complete all required paperwork.
- Enter patient email addresses into email campaigns.
- Complete insurance verifications — no prior experience required; training will be provided.
- Follow up with personal injury attorneys regarding payment status.
- Monitor social media accounts and respond to direct messages.
- Assist with general lead management and patient follow-up.
What We’re Looking For
- Excellent verbal and written English communication skills.
- Clear, professional phone voice with minimal accent.
- Strong customer service background.
- Highly organized and detail-oriented.
- Friendly, pleasant, and personable.
- Comfortable learning new software and online systems.
- Able to multitask and work independently in a remote setting.
- Insurance verification experience is not required — training will be provided.
Why Join Us
- Work from home while supporting patients and making a meaningful impact.
- Join a supportive and collaborative healthcare team.
- Receive paid training and opportunities to grow your skills.
- Enjoy a stable, long-term remote position with a company that values professionalism and excellent service.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to Join Our Team?
If you’re passionate about providing outstanding customer service, enjoy staying organized, and want to build a long-term career with a growing healthcare team, we’d love to meet you. Apply today and take the next step toward a rewarding remote career!