Job Type: Full-Time (47.5 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: (USA – Eastern Time)
- Monday – Friday: 8:00 AM – 6:00 PM (30-minute unpaid lunch break)
(Manila, PH Time: Monday – Friday: 8:00 PM – 6:00 AM)
About the Role
We’re looking for a highly organized and customer-focused Virtual Assistant to support a busy transportation company. In this role, you’ll help coordinate ride bookings, communicate with customers and drivers, monitor schedules, and ensure daily operations run smoothly. If you enjoy multitasking, providing excellent customer service, and working in a fast-paced environment, we’d love to hear from you.
What You’ll Do
- Respond to customer inquiries by phone, text, email, and Facebook Messenger.
- Provide transportation quotes and book new reservations.
- Update, modify, or cancel ride bookings.
- Schedule rides and manage calendars.
- Dispatch drivers and coordinate daily ride assignments.
- Monitor flight arrivals and adjust schedules when needed.
- Send payment links, invoices, and receipts.
- Track payments and follow up on outstanding balances.
- Maintain customer records and operational reports.
- Send thank-you messages and request customer reviews.
- Assist with basic Facebook posting and messaging.
What We’re Looking For
- Experience in customer service, administration, or scheduling preferred.
- Excellent English communication skills with a professional and friendly phone presence.
- Strong organizational and multitasking abilities.
- Detail-oriented and able to manage multiple schedules accurately.
- Comfortable using Google Workspace, calendars, messaging platforms, and web-based software.
- Able to communicate effectively with both customers and team members.
- Reliable, proactive, and committed to delivering outstanding customer service.
Why Join Us
- Work from home with a stable, full-time schedule.
- Join a supportive and growing team.
- Build valuable experience in customer service, scheduling, and operations.
- Opportunities for professional growth and long-term employment.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to Join Our Team?
If you’re organized, enjoy helping customers, and thrive in a fast-paced environment, we’d love to meet you! Apply today and become part of a team where your communication skills, reliability, and dedication will make a real impact. We look forward to receiving your application!