Job Type: Part-Time (20 hours/week)
Compensation: $4-$6 USD/hour (based on experience) + 13th Month Pay
Schedule: (USA – Eastern Time)
- Monday–Friday: 2:00 PM–6:00 PM
(Manila, PH Time: Tuesday–Saturday: 2:00 AM–6:00 AM)
About the Role
We’re looking for a friendly, proactive Virtual Assistant to help patients reconnect with care and keep daily operations running smoothly. If you enjoy helping people, communicating confidently, and staying organized, this work-from-home opportunity could be a great fit.
What You’ll Do
- Reconnect with inactive patients and follow up with new leads.
- Send appointment reminders by email and text.
- Verify insurance through online portals and phone calls.
- Keep patient records and administrative tasks organized.
- Potentially handle inbound patient calls as the role grows.
What We’re Looking For
- Strong customer service experience.
- Excellent spoken and written English with clear, easy-to-understand communication.
- A pleasant, professional phone voice and helpful attitude.
- Strong organization, attention to detail, and consistent follow-through.
- Comfort using email, text messaging, and The Nest (GoHighLevel) or similar platforms.
- Availability to work the full schedule, including early morning hours in the Philippines.
- No prior insurance verification experience required.
Why Join Us
- Work from home in a consistent, part-time role.
- Earn competitive hourly pay plus 13th Month Pay.
- Build your skills in patient support and healthcare administration.
- Make a positive difference in patients’ experience.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to put your customer service skills to work and help patients take the next step in their care? We’d love to hear from you—apply today!