Job Type: Part-Time (32 hours/week), with opportunity to grow into full-time
Compensation: $6–$8/hour (based on experience) + 13th Month Pay
Schedule: USA – Eastern Time
- Monday, Tuesday, & Thursday: 12:00 PM – 5:00 PM
- Wednesday & Friday: 1:00 PM – 7:00 PM
- Saturday: 9:00 AM – 2:00 PM
Philippines Time (PHT)
- Tuesday, Wednesday, & Friday: 12:00 AM – 5:00 AM
- Thursday & Saturday: 1:00 AM – 7:00 AM
- Saturday: 9:00 PM – Sunday: 2:00 AM
About the Role
We’re looking for a friendly, organized, and dependable bilingual Virtual Assistant to support a busy healthcare office. You’ll help patients schedule care, respond to questions, manage leads, collect appointment deposits, and keep records accurate.
This is an excellent opportunity for someone who communicates confidently in both English and Spanish and enjoys creating a positive patient experience. The position is expected to grow into a full-time role after successful training and integration.
What You’ll Do
- Answer patient calls and respond to text messages.
- Schedule and reschedule appointments.
- Follow up with missed appointments and inactive patients.
- Manage new leads and route calls when needed.
- Send secure payment links and confirm appointment deposits.
- Enter patient information and maintain accurate records.
- Scan and upload documents into the EHR.
- Assist with general administrative tasks.
What We’re Looking For
- Fluent English and Spanish—bilingual proficiency is required.
- Strong customer service or patient support experience.
- Excellent verbal and written communication skills.
- Friendly, professional, and confident phone presence.
- Organized, dependable, and highly detail-oriented.
- Able to multitask in a fast-paced environment.
- Comfortable learning and using EHR and lead-management platforms.
- Experience with GoHighLevel is a plus.
Why Join Us
- Work remotely from the Philippines.
- Build valuable experience in healthcare and patient support.
- Join a team that values excellent service and dependable communication.
- Opportunity to advance into a full-time position after training.
- Make a meaningful difference by helping patients access the care they need.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
If you’re a compassionate, confident bilingual communicator who takes pride in helping others, we’d love to hear from you. Apply today and grow with a rewarding remote healthcare support role!