Job Type: Part-Time (20 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: (USA – Central Time)
- Monday – Friday: 8:00 AM – 12:00 PM
(Manila, PH Time: Monday – Friday: 9:00 PM – 1:00 AM)
About the Role
We’re seeking a motivated and detail-oriented Virtual Assistant to support quality control and compliance auditing for a growing healthcare organization. This role is ideal for someone who enjoys reviewing processes, maintaining high standards, and helping teams stay consistent, compliant, and accountable.
What You’ll Do
- Run audit reports to ensure team members are following SOPs correctly.
- Review phone call recordings for quality assurance and compliance.
- Evaluate text message communications using established quality standards.
- Score team performance based on structured audit criteria.
- Complete monthly performance reports for each clinic with accuracy and consistency.
- Monitor lead handling timelines to ensure they are being managed properly and compliantly.
- Identify patterns, inconsistencies, and opportunities for improvement through audits and reporting.
What We’re Looking For
- Excellent communication skills, both written and verbal.
- Friendly, coachable, and professional demeanor.
- Highly organized and detail-oriented, with strong follow-through.
- Ability to follow structured scoring systems, workflows, and SOPs.
- Comfortable reviewing call recordings, written conversations, and reports.
- Able to stay objective, accurate, and consistent when evaluating performance.
- Background in lead management, training, coaching, quality assurance, or compliance is a plus, but not required.
Why Join Us
- Work from home in a role that values accuracy, consistency, and professionalism.
- Be part of a supportive team that appreciates strong systems and high standards.
- Build valuable experience in quality assurance, compliance, and performance auditing.
- Grow your skills in a structured role with clear expectations and meaningful impact.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
If you’re organized, dependable, and take pride in maintaining quality, we’d love to hear from you. This is a great opportunity to grow in a remote role where your attention to detail and professionalism will truly make a difference.