Job Type: Part-Time (20 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: Monday–Thursday, 3:00 PM–8:00 PM Central Time
(Manila, PH Time: Tuesday–Friday: 4:00 AM–9:00 AM)
Training Schedule: During the first few weeks, availability is required beginning at 2:00 PM Central Time. After training, the schedule will transition to the regular 3:00 PM start time.
About the Role
We’re seeking a reliable and highly organized Virtual Assistant to provide administrative, reporting, patient communication, and insurance support to a busy healthcare team.
This position is ideal for someone with strong administrative skills who communicates professionally, learns new processes quickly, and can manage a variety of tasks independently. Previous insurance experience is preferred but not required—training will be provided.
What You’ll Do
- Send new-patient paperwork and demographic forms, and follow up on incomplete documents.
- Prepare end-of-day reports covering patients seen, missed appointments, new patients who committed to care, and total visits.
- Compile weekly, monthly, and quarterly practice reports.
- Support Personal Injury cases by communicating with insurance adjusters and attorneys, assisting with medical records, verifying coverage, and checking payment status.
- Download Explanation of Benefits (EOBs) and send them to the billing department for posting.
- Complete and submit insurance prior authorizations.
- Make confirmation calls for monthly patient seminars.
- Post patient payments and transactions to patient ledgers after visits.
- Run credit-card expiration reports and set reminders for patients whose cards are nearing expiration.
- Create, update, and manage automated text-message campaigns and patient communication workflows.
What We’re Looking For
- Previous experience in administration, virtual assistance, customer service, or a similar support role.
- Excellent spoken and written English.
- Professional and confident phone communication skills.
- Highly organized and detail-oriented.
- Comfortable making outbound calls to insurance companies and attorneys’ offices.
- Able to learn multiple administrative processes and manage tasks independently.
- Comfortable using spreadsheets and web-based platforms.
- Previous insurance verification or insurance support experience is preferred but not required.
- Dependable, positive, and willing to learn.
Why Join Us
- Work remotely from the Philippines.
- Receive training on the processes and systems used in the role.
- Develop valuable experience in insurance verification and administrative support.
- Be part of a supportive team that values accuracy, communication, and initiative.
- Build your skills while contributing to a positive patient experience.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
If you’re organized, dependable, and confident communicating with others, we encourage you to apply—even if you haven’t worked with insurance before. If you bring strong administrative skills and a willingness to learn, you can succeed and grow in this role!