Job Type: Full-Time | 2 Openings
Compensation: $4–$6 USD/hour (based on experience) + 13th Month Pay + performance-based bonuses
Schedule: Shifts within Monday–Saturday, 7:00 AM–8:00 PM (USA – Central Time)
Manila, PH Coverage Window: Monday–Saturday, 8:00 PM–9:00 AM the following day during U.S. daylight saving time; 9:00 PM–10:00 AM during U.S. standard time.
Individual full-time schedules will be arranged across two assistants to cover these hours. A 30-minute lunch break will be provided as applicable.
About the Role
Are you great at starting conversations, following up, and turning interest into booked appointments? We’re hiring two motivated Virtual Assistants to support a U.S. healthcare team, with a primary focus on lead management and patient communication.
You’ll connect with prospective patients primarily through text messaging, with calls and emails as needed. This role is ideal for someone who enjoys proactive outreach, builds trust through clear communication, and stays consistent with follow-up.
What You’ll Do
- Manage approximately 10 new advertising leads daily, responding quickly and guiding prospective patients toward booking appointments.
- Follow up consistently with unbooked leads, primarily through text messaging, with phone calls and emails as needed.
- Track lead conversations, follow-up activity, and progress in GoHighLevel (GHL), working toward assigned lead management and conversion KPIs.
- Answer inbound calls and respond to patient questions by text and email, balancing customer service with proactive lead follow-up.
- Schedule and reschedule appointments using SKED and the practice’s scheduling tools.
- Monitor and respond to replies from automated text and email campaigns, providing timely information and next steps.
What We’re Looking For
- Experience in lead management, appointment setting, or sales preferred.
- Strong follow-up skills and confidence turning inquiries into appointments.
- Excellent written and spoken English, with a clear, professional phone presence.
- Comfortable managing frequent text conversations and repeated outreach.
- Organized, detail-oriented, and able to balance leads with patient support.
- Comfortable working toward measurable performance goals.
- Familiarity with GoHighLevel (GHL) and SKED is a plus.
- Availability for assigned overnight shifts in Philippine time.
Why Join Us
- Work remotely from the Philippines with a U.S. healthcare team.
- Earn performance-based bonuses tied to established goals.
- Build your skills in lead management, patient communication, and sales.
- Help prospective patients take the next step toward care.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to turn great conversations into booked appointments? Apply today and tell us how your lead management, sales, or appointment-setting experience will help you succeed. We’d love to meet someone who brings initiative, persistence, and a warm approach to every interaction!