Job Type: Full-Time (34 hours/week, plus two Saturdays per month)
Compensation: $4–$6 USD/hour (based on experience) + 13th Month Pay
Schedule: USA Pacific Time
- Monday–Thursday: 9:00 AM–6:00 PM, with a 30-minute unpaid break
- Two Saturdays per month: 9:00 AM–12:00 PM
(Manila, PH Time: Tuesday–Friday: 12:00 AM–9:00 AM \ Two Saturdays per month: 12:00 AM–3:00 AM)
About the Role
We’re hiring a Virtual Receptionist & Insurance Support Assistant to help a U.S. healthcare team care for patients and keep daily operations running smoothly. We’re looking for someone who can start soon and learn directly from a team member during the initial training period.
What You’ll Do
- Manage inbound and outbound calls and provide virtual receptionist and front desk support.
- Monitor and respond to patient texts, and potentially manage communications through Aloha/Review Wave.
- Complete insurance verifications and assist with other insurance administration. Training on insurance verification is provided.
- Help prepare patient statements and assist with prior authorizations, including following up on approvals.
- Support personal injury (PI) cases, including verifying insurance coverage.
- Track KPIs, metrics, and practice statistics.
- Coordinate with the existing insurance billing company when needed and provide general administrative support.
What We’re Looking For
- Excellent spoken and written English, with a pleasant, professional phone manner.
- Strong customer service skills and confidence handling a high volume of patient inquiries.
- Organized, detail-oriented, and comfortable learning new processes.
- Availability to start soon and work the listed Pacific Time schedule.
- Chiropractic, medical office, or insurance experience is a plus. Training on insurance verification is provided.
Why Join Us
- Work remotely while supporting patients and a collaborative U.S. healthcare team.
- Receive hands-on training and build valuable healthcare administration skills.
- Take on a meaningful role where your communication and care make a difference.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
If you’re a dependable communicator who enjoys helping patients and learning new skills, we’d love to hear from you. Apply today and tell us about your customer service experience and earliest available start date.