Job Type: Full-Time (40 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: (USA – Central Standard Time)
- Monday – Friday: 8:00 AM – 6:00 PM (with a 30-minute break)
(Manila, PH Time: Monday – Friday: 9:00 PM – 7:00 AM)
About the Role
We’re looking for a proactive and compassionate Virtual Assistant to support a fast-paced healthcare practice. This role is focused on lead management, patient communication, and appointment setting. You’ll play a key role in helping potential patients take the next step toward care by guiding them through the process with empathy and confidence.
What You’ll Do
- Be the first point of contact for new leads through phone, text, and email.
- Follow up with prospective patients and nurture leads consistently.
- Schedule appointments and guide patients through the next steps.
- Manage and track leads using CRM tools (GoHighLevel experience is a plus).
- Maintain accurate and organized records of all communications and leads.
- Assist with tracking KPIs and basic performance metrics.
- Provide a supportive and reassuring experience for patients, especially those in pain.
What We’re Looking For
- Experience in sales or lead management roles (required).
- Medical background (required).
- Excellent communication skills with a professional, confident, and friendly phone presence.
- Empathetic and patient-focused, with the ability to connect with individuals in discomfort.
- Driven and persistent, able to guide patients toward booking appointments.
- Highly organized and detail-oriented with strong follow-up skills.
- Comfortable using CRM systems and digital tools.
- Basic understanding of medical terminology is a plus, but not required.
Why Join Us
- Work from home in a stable, full-time role.
- Be part of a team that helps improve patients’ quality of life.
- Gain valuable experience in healthcare, patient communication, and lead management.
- Develop skills in sales, CRM systems, and performance tracking.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to Apply?
If you’re someone who enjoys helping others, thrives in communication-driven roles, and knows how to balance empathy with action—we’d love to meet you.
Take the next step in your career and join a team where your work truly makes a difference every day. Apply now and show us what you can bring!