Job Type: Full-Time (40 hours/week)
Compensation: $4–$6/hour (based on experience) + 13th Month Pay
Schedule: (USA – Mountain Time)
- Monday – Friday: 9:00 AM – 6:00 PM (1-hour lunch)
(Manila, PH Time: Monday – Friday: 11:00 PM – 8:00 AM)
About the Role
We’re looking for a proactive and organized Virtual Assistant to support patient communications, lead management, and daily administrative operations for a busy healthcare clinic. This role is ideal for someone who enjoys helping people, managing details, and ensuring patients receive a smooth and welcoming experience from their first inquiry through ongoing care.
What You’ll Do
- Be the first point of contact for prospective patients and respond to new inquiries professionally and promptly.
- Manage and follow up with new patient leads from online sources and ensure timely scheduling.
- Give call reminders and send text reminders for specific appointment types.
- Check new patient paperwork completion and resend forms when needed.
- Verify that insurance benefit verifications are complete and upload them into the patient’s chart or folder.
- Assist with existing patient inquiries and provide helpful information.
- Track, update, and maintain accurate patient and lead records in clinic systems.
- Confirm appointments and help reduce missed visits.
- Support daily operations with documentation, communication, and basic administrative tasks.
What We’re Looking For
- Experience in healthcare support, customer service, administration, or lead management (preferred).
- Excellent phone and written communication skills—professional, friendly, and patient-focused.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Comfortable working with spreadsheets, scheduling tools, and web-based platforms.
- Detail-oriented with strong follow-through on patient information and documentation.
- Self-motivated and dependable while working remotely.
Why Join Us
- Work from home while supporting patients and helping clinics grow.
- Be part of a supportive and mission-driven team that values communication and reliability.
- Gain valuable experience in healthcare administration, patient support, and lead management.
- Develop skills that can open doors to long-term career growth in healthcare operations.
Tech Requirements
To ensure smooth performance, you’ll need:
- Reliable laptop/desktop:
- Windows: Intel i5 or equivalent
- Mac/iOS: M1 or higher
- Minimum 8GB RAM + 60GB free disk space
- Stable internet connection (100 Mbps+ upload/download) with a backup option (mobile hotspot or secondary provider) in case of outages
- Noise-canceling headset
- Built-in or HD external webcam
- Quiet, professional workspace
- Power backup (UPS, generator, or laptop battery) to prevent interruptions during outages
Ready to Apply?
If you’re a reliable communicator who enjoys helping people and keeping operations organized, we’d love to hear from you. Join a team where your attention to detail and dedication to patient support truly make a difference. Apply today and take the next step in your remote career!